Contacting Support

Send a support request and track replies from your account.

3 min read Getting Started

Support lets you ask a question, attach useful details, and track the reply in your account.

  1. Open Support
  2. Describe the problem with useful details
  3. Read replies in My Issues

Send a request

Choose the closest topic and explain what happened. Include the listing, conversation, or invoice number when one is involved. Do not include a password or secret token.

Track a request

Open My Issues to see open and closed requests. Reply in the same thread so the support team can see the full history.

Support conversation thread with the reply area highlighted
Support replies are kept in an account conversation so you can find them later.

Safety problems

For a scam, threat, or unsafe transaction, report the user or listing as well as contacting Support.

Common questions

What should I include in a support request?
Include the page, listing, conversation, or invoice involved. Never include a password or secret token.

Your Account at a Glance

A quick tour of what you can do as a member: post guns for sale, send messages, place bids, and manage your settings.

2 min

Completing Your Profile

Add a photo, bio, and contact info so other members can trust you and reach you faster.

3 min

FFL vs Private Seller

The difference between a licensed dealer and a private seller โ€” and which one you are on the platform.

4 min
Field brief
Quick read

How do you Contacting Support?

American Gun Trader Help Center

Gunny, American Gun Trader's happy eagle copilot

This Help Center article explains Contacting Support step by step for American Gun Trader users โ€” private sellers, buyers, and verified FFL dealers.

Gunny's full field brief Read more Show less

How do you Contacting Support? This Help Center article explains Contacting Support step by step for American Gun Trader users โ€” private sellers, buyers, and verified FFL dealers. Follow the instructions in the body to complete the task inside your account without sharing passwords or payment details in public channels. When a task touches firearm transfers, confirm federal, state, and local rules separately using our state law guides and how-to pillars. American Gun Trader provides moderated messaging and hand-reviewed listings, but users remain responsible for lawful compliance on every sale. If the screenshots or menu labels differ slightly after a platform update, the underlying workflow usually remains the same โ€” contact support from your account if you are stuck. Listings are reviewed before they go live and messaging is moderated to reduce scams. Listings are reviewed before they go live and messaging is moderated to reduce scams.